051225 Study Session Mins AdoptedPage 1 of 4
MINUTES OF MAY 12, 2025
Briton S. Williams, Mayor
Dennis C. Briatico, Councilmember
David B. Buck, Councilmember
Pat C. Carpenter, Councilmember
John M. Felak, Councilmember
Robert L. Freitas, Councilmember
Kevin W. Toole, Councilmember
ORDER OF BUSINESS
PUBLIC INPUT SESSION
The Public Input Session for the Georgia Avenue Traffic Calming and Pedestrian Access Study of May 12, 2025
for the City Council of the City of North Augusta, having been duly publicized, was called to order by Mayor
Williams at 6:00pm and also streamed online for public viewing at the City Facebook page: “City of North Augusta
– Public Information” and City YouTube page: “City of North Augusta Public Information.”
Per Section 30-4-80(e) notice of the meetings was sent out by email to the current maintained “Agenda Mailout”
list consisting of news media outlets and individuals or companies requesting notification. Notice of the
meetings was also posted on the outside doors of the Municipal Center, the main bulletin board of the Municipal
Center located on the first floor, and the City of North Augusta website.
Members present were Mayor Williams, Councilmembers Briatico, Buck, Carpenter, Felak, Freitas, and Toole.
Also in attendance were James S. Clifford, City Administrator; J.D. McCauley, Assistant Administrator; Kelly F.
Zier, City Attorney; Thomas C. Zeaser, Director of Engineering and Public Works; Chief Junior Johnson, Public
Safety; Tommy Paradise, Director of Planning & Development; James Sutton, Director of Public Services; Rick
Meyer, Director of Parks & Recreation, Karl Waldhauer, Manager of Tourism; Lynda Williamson, Director of
Finance; Kayla Ferguson, Manager of Human Resources; Jamie Paul, City Clerk; and Ricky Jones, Manager of
Information Technology.
Page 2 of 4
Public Input Session
Mayor Williams highlighted on the process of the Public Input Session and clarified that comments will be held
to five minutes. He added that Administrator Clifford will provide an overview of the Georgia Avenue Traffic
Calming and Pedestrian Access Study prior to the start of the comments from the public.
Administrator Clifford provided baseline information to the City Council and public. (See Attachment #1 Public
Input Session)
Public Comment:
Joel Ozburn, resident, stated that he is in favor of the traffic circle as it slows down traffic, reduces accidents.
Thom Thirkell, resident, requested that when the City gets to the traffic circle to have the public know how the
State Department of Transportation is involved.
Gary Cheeks, resident, stated that there is no point to have parallel parking downtown, place parking in back.
He noted he is not in favor of the traffic circle and requested to just reduce the speed.
Robert Gosey, resident, commented that he is in favor of parallel parking, however, leave the angle parking.
He added that he would like a traffic light not roundabout as it would be cheaper.
Pam Stickler, downtown business, expressed her concern on parallel parking, however, more concerned on
handicap parking with curb accessibility for customers.
Steve Olsen, resident, requested to the lower the speed limit to 25mph. He noted his concern of the traffic
circle at the bottom of a hill and drivers not seeing and suggested warning lights.
Brian Goodhue, resident, spoke on pedestrian safe measures such as flashing pedestrian lights – Hawk beacon
- high intensity activated crosswalk, raised crosswalks, and a dedicated left turn lane onto Carolina.
Tia Harville, downtown business, stated she does not want angle parking and supports the traffic calming. She
asked to invest in the downtown for longevity.
Steve Weddle, resident, concurred on not having angle parking and is not if favor of a roundabout. He asked
for Public Safety to monitor more and enforce on the speeding in downtown.
Tabitha Waldrop, resident, stated she is not in favor of roundabout and agrees with having pedestrian safety.
She highlighted on the history of Georgia Ave of when it was widened in 1991.
Karl Fergus, resident, commented that he is in favor of slowing traffic and commented on the Georgia bridge
going to East Ave.
Jennifer Elliot, resident, stated she is in favor of traffic calming with parallel parking as it is safer parking. She
noted that the parking is not the problem it a walking problem and needs to be addressed for downtown.
Sharon Melton, resident, commented on slowing of the traffic with Public Safety to have more of a presence
and enforcement.
Steve Bouey, resident, requested for the study to be held off and to study all intersections downtown. He
agrees traffic needs to slow down and that more police presence is needed. He also added he is favor of the
raised pedestrian crosswalks.
Mayor stated there are no more public comments.
The Public Input Session closed at 6:55pm.
Page 3 of 4
STUDY SESSION
The Study Session of May 12, 2025 for the City Council of the City of North Augusta, having been duly publicized,
was called to order by Mayor Williams at 6:59pm and also streamed online for public viewing at the City
Facebook page: “City of North Augusta – Public Information” and City YouTube page: “City of North Augusta
Public Information.”
Per Section 30-4-80(e) notice of the meetings was sent out by email to the current maintained “Agenda Mailout”
list consisting of news media outlets and individuals or companies requesting notification. Notice of the
meetings was also posted on the outside doors of the Municipal Center, the main bulletin board of the Municipal
Center located on the first floor, and the City of North Augusta website.
Members present were Mayor Williams, Councilmembers Briatico, Buck, Carpenter, Felak, Freitas, and Toole.
Also in attendance were James S. Clifford, City Administrator; J.D. McCauley, Assistant Administrator; Kelly F.
Zier, City Attorney; Thomas C. Zeaser, Director of Engineering and Public Works; Chief Junior Johnson, Public
Safety; Tommy Paradise, Director of Planning & Development; James Sutton, Director of Public Services; Rick
Meyer, Director of Parks & Recreation, Karl Waldhauer, Manager of Tourism; Lynda Williamson, Director of
Finance; Kayla Ferguson, Manager of Human Resources; Jamie Paul, City Clerk; and Ricky Jones, Manager of
Information Technology.
ITEM 1. CITY COUNCIL MEETING:
Administrator Clifford led Council’s discussion of items for the May 19, 2025 regular meeting. (See
Attachment #1)
Administrator Clifford clarified that item #’s 7 & 8 will move to the June 2, 2025 Council agenda.
ITEM 2. DEPARTMENT DETAILS:
City department directors and managers provided departmental updates. (See Attachment #2)
ITEM 3. MAYOR’S MATTERS:
(A) FOCUS ITEM(S):
i. Fire Apparatus Planning – Public Safety
Chief Johnson presented on the Fire Apparatus Planning. (See Attachment #3Ai)
ii. Update on Hurricane Helene Recovery Efforts
Administrator Clifford provided an update on the Hurricane Helene Recovery Efforts. (See Attachment #3Aii)
iii. Update on Utility Billing System Transition
Administrator Clifford presented an update on the Utility Billing System Transition. (See Attachment #3Aiii)
(B) Mayor Williams will share reflections and announcements related to current City events and
opportunities
Mayor Williams thanked the Council on their first meeting together.
The Study Session adjourned at 8:05pm.
Thank you, Mr. Mayor,
I’d like to get some baseline information out to the Council and our citizens tonight prior
to the Public Input Session:
The previous Council tasked Kimley Horn to look at various traffic calming and
pedestrian safety options in our downtown corridor, specifically pedestrian safety crossing GA
Ave. If you’ve observed families trying to cross from Sheila’s to the Pink Dipper and vice versa
are aware of the dangers crossing that road poses. Kimley Horn presented those options as a
plan to the previous Council in a study session format. The Planning Commission heard the
same presentation and recommended adoption of the study with comments.
The staff considers this plan as two phases. Simply put, Phase I is every change to
Georgia Avenue from the municipal center to the churches. Phase II is the multi-road
intersection which includes Georgia Ave, Carolina Avenue, and Jackson Avenue, and was the
subject of a Post & Courier article which highlighted the possibility of a traffic circle at that
intersection.
Phase I is the major action that will be before the Council next week. The staff
advertised a request for qualifications for the engineering portion of Phase I, and we are asking
the Council to make a decision on contracting with that firm to conduct engineering (not
construction) of Phase I. If approved, there will be a future council action to approve the
selection of a low bidder for the construction aspect of Phase I. We have CPST IV funding
available for this project, but won’t know the total cost until we receive bids. We are also
requesting adoption of the traffic study.
As to Phase II aka “The Traffic Circle”, there is no funding mechanism identified as of
yet, and in practical terms, I would not view this moving forward during this Council’s term.
To allay any fears about a traffic circle appearing in the near future, I would point out
that the previous Mayor and Council adopted the Martintown Road Corridor Study which
included multiple traffic circles along Martintown road, to include the intersection of Gregory
Lake Road and Martintown road. Those were proposed technical solutions that were not
adopted by Council action based on lack of funding, and lack of agreement on that traffic
control feature. In short, adoption of this Traffic Study allows the City to move forward with
Phase I engineering, but in no way obligates the City to a traffic circle or any other changes to
that intersection. You are receiving the information you paid for, and allows the Council to
make actions on Phase I based on future costs.
ATTACHMENT #1 - Public Input Session Page 1 of 1
Page 1 of 2
DRAFT AGENDA: CITY OF NORTH AUGUSTA CITY COUNCIL MEETING
May 19, 2025 – 6:00 p.m. – Municipal Center – 100 Georgia Avenue, 3rd Floor - Council Chambers
The City Council meeting will be streamed for public viewing online at:
• “City of North Augusta – Public Information” on www.Facebook.com
• “City of North Augusta Public Information” on www.YouTube.com
CITIZEN COMMENTS: Citizens may speak to Mayor and City Council on each item listed on this agenda. The Mayor will call
for comments prior to Council’s discussion. Speakers shall give their name and address in an audible tone of voice. Speaker
Forms are provided on the credenza at the entrance for speakers desiring that the minutes indicate that they addressed Council
on a specific topic. The form will be included as part of the minutes of the meeting. Citizen comments are limited to five
minutes.
CITIZEN ASSISTANCE: Individuals needing special assistance or sign interpreter to participate in the meeting, please notify the
Administration Department 48 hours prior to the meeting.
1. CALL TO ORDER
2. INVOCATION AND PLEDGE OF ALLEGIANCE
3. ROLL CALL
4. APPROVAL OF MINUTES:
• Regular City Council Meeting minutes of May 5, 2025
• Public Input Session and Study Session minutes of May 12, 2025
5. PROCLAMATION(S):
a. Scoliosis Early Detection Awareness Month – June 2025
NEW BUSINESS
6. CITY COUNCIL: Mayor Pro Tempore – Selection by Council
7. PLANNING & DEVELOPMENT: Resolution No. 2025-11 To Adopt the Georgia Avenue Traffic Calming and
Pedestrian Access Study
8. ENGINEERING & PUBLIC WORKS: Resolution No. 2025-12 Authorizing the City of North Augusta to Enter
into a Professional Engineering Services Contract with Kimley-Horn for Transportation Engineering
Services
9. PLANNING & DEVELOPMENT: Resolution No. 2025-13 Accepting a Deed of Dedication for the Streets,
Sanitary Sewer, Stormwater Collection and Fire Suppression Systems, and Associated Easements and
Rights of Way, Along with a Maintenance Guarantee and Letter of Credit, for RiverNorth, Phase 4
ATTACHMENT #1 Page 1 of 2
Page 2 of 2
10. PLANNING & DEVELOPMENT: Resolution No. 2025-14 Accepting a Deed of Dedication for the Drainage
Easement for RiverNorth, Phase 4
11. PUBLIC SAFETY: Resolution No. 2025-15 Authorizing the City of North Augusta to Purchase a 2000 KME
Aerial Truck
12. PUBLIC SAFETY: Resolution No. 2025-16 Authorizing the City of North Augusta to Purchase Two Ladder
Trucks and a Pumper
13. BOARDS AND COMMISSIONS: Appointments to the North Augusta Public Safety Foundation –
Recommendation by Mayor
14. ADMINISTRATIVE REPORTS
a. Update on Hurricane Helene Recovery Efforts
b. Update on Utility Billing System Transition
15. PRESENTATIONS/COMMUNICATIONS/RECOGNITION OF VISITORS:
A. Citizen Comments: At this time, citizens may speak to Mayor and City Council regarding matters not
listed on the agenda. Speakers shall give their name and address for the records. Speaker Forms are
provided on the credenza for speakers desiring that the minutes indicate that they addressed Council
on a specific topic. The form will be included as part of the minutes of the meeting. Citizen comments
are limited to five minutes.
B. Council Comments
16. ADJOURNMENT
ATTACHMENT #1 Page 2 of 2
FINANCE:
•Delinquent Tax Notices - mailed by May 16
•Delinquent Business License Notices - mailed by May 23
HUMAN RESOURCES:
•See the following page for the Employment Opportunities list
ENGINEERING AND PUBLIC WORKS:
•Detention Pond debris removal
•C-Program Road Resurfacing
•SRP Stadium Leak Repairs
PLANNING AND DEVELOPMENT:
•Planning Commission meeting Wednesday May 21
PUBLIC SERVICES:
•Mosquito Control Spraying May 21 - October 22
•Aiken Technical College OSHA Training
PUBLIC SAFETY:
•This week is National Police Week. Inv. Hogg, Inv. VanCala, PSO Drayton and I will be in
Washington, DC the remainder of the week with the family of Dustin Beasley. He is being
honored with his name being etched on the Law Enforcement Line of Duty Death Memorial
Wall.
•The CAT team will be presenting at the Aiken Center All Hands meeting on Friday.
PARKS AND RECREATION:
•Leroy Hammond Park is back in service. Bridge replacement was completed on Friday by
Maintenance Foreman Ben Bartley and Maintenance Technician Chris Mayson. Playground has
fresh coat of certified playground mulch and swings have been repaired.
•Creighton Park Playground installation update.
•Riverview Park Activities Center Elevator Modernization Update. Johnson Controls has ordered a
new hybrid fire panel system that can be programmed with the Elevator Modernization. Final
Inspection of the elevator cannot take place until the fire panel system is installed. 3-week
timeline.
•Spring Sports is in final 2 weeks of play.
TOURISM:
•Community Center interior painting project begins the week of May 19
•Upcoming Events:
o Thursday, May 15: North Augusta Chamber of Commerce “Women in Business” luncheon
at 11:30am (Community Center)
o Thursday, May 15: North Augusta Cultural Arts Council “Music in the Park” series with the
North Augusta High School & Middle School Orchestras at 7:00pm (North Augusta
Community Center)
o Thursday, May 15: Third Thursday from 5:00pm-8:00pm (Downtown North Augusta)
o Saturday, May 17: Goin’ South Concert at 7:00pm (Sharon Jones Amphitheater)
DEPARTMENT DETAILS
for May 12, 2025
ATTACHMENT #2 Page 1 of 2
To apply and to see full job descriptions please visit www.northaugustasc.gov/jobs. You may also contact Human Resources
for more information at 803-442-5710 or kferguson@northaugustasc.gov.
The City of North Augusta is an Equal Opportunity Employer
EMPLOYMENT
OPPORTUNITIES
Communications Technician I – Public Safety
Grade: 10
Salary/Pay Rate: $20.24 - $24.29/hour
Closing Date: Until Filled
Firefighter – Public Safety
Grade: 4
Salary/Pay Rate: $14.25 - $17.11/hour
Closing Date: Until Filled
Grounds Worker III – Parks $ Recreation
Grade: 7
Salary/Pay Rate: $17.25 – $20.70/hour
Closing Date: Until Filled
Grounds Worker III – Property Maintenance
Grade: 7
Salary/Pay Rate: $17.25 – $20.70/hour
Closing Date: Until Filled
Meter Reader/Service Technician – Public Utilities
Grade: 9
Salary/Pay Rate: $19.24 - $23.09/hour
Closing Date: Until Filled
Part-time Center Coordinator – Parks & Recreation
Grade: UN
Salary/Pay Rate: $15.06/hour
Closing Date: Until Filled
Public Safety Officer – Public Safety
Grade: 16
Salary/Pay Rate: $24.54 - $29.45/hour
Closing Date: Until Filled
Tree Care Technician – Property Maintenance
Grade: 13
Salary/Pay Rate: $23.24 - $27.88/hour
Closing Date: Until Filled
Utility Technician – Public Utilities
Grade: 9
Salary/Pay Rate: $19.24 - $23.09/hour
Closing Date: Until Filled
Vehicle Operator I – Sanitation
Grade: 6
Salary/Pay Rate: $16.25 - $19.50/hour
Closing Date: Until Filled
ATTACHMENT #2 Page 2 of 2
Fire Apparatus Planning
05/12/2025
Junior Johnson
Director of Public Safety
ATTACHMENT #3Ai Page 1 of 11
Fire Apparatus Planning
•Purpose –To seek Approval for a resolution to purchase a used Aerial
Truck and to seek approval for a resolution authorizing the purchase
of 2 replacement Aerial Trucks, and a replacement Pumper
•Facts
•44 year old Aerial Truck
•17 year old Aerial Truck
•20 year old Pumper
•Best Practice –To replace Pumpers 15 years, Aerials 20 years
•3-5 years Manufacture Time
ATTACHMENT #3Ai Page 2 of 11
1981 American LaFrance 75’ Aerial Truck
This truck is not mechanically reliable
Not effective
Not comfortable using this as a life safety option
Replacement is funded through Capital Project
Sales Tax 5, but there is a 4 year lead time if
ordered today
ATTACHMENT #3Ai Page 3 of 11
Aerial Apparatus Bridge Plan
2000 KME 75’ Aerial Truck
Stop Gap replacement for 1981 American Lafrance 75’
Aerial Truck
Cost –not to exceed $145,000 (Capital Projects
Fund)to purchase truck and related incidentals
Long term plan for truck upon receipt of 107’ Pierce
Aerial Truck has multiple options
(A) Keep the truck as a reserve ladder truck for
when the other ladders require maintenance.
(B) Recover funds by selling the truck when modern
truck arrives
Picture is the actual truck in demonstration at
Station 3
ATTACHMENT #3Ai Page 4 of 11
Pierce 107’
Aerial Truck
1981 American LaFrance or 2000 KME 75’ Aerial
Truck
Shorter wheel base for operating in tighter areas
Housed at Station 1 on Martintown Rd
Cost with Equipment -$1,952,165
Funded through Capital Project Sales Tax 5
45-48 month (4 years) lead time
ATTACHMENT #3Ai Page 5 of 11
Pierce Velocity
Pumper
2005 Pierce Contender Pumper
Housed at Station 2
750 Gallon Tank
2005 Pierce Contender will replace the 1989 Pierce
Arrow Pumper as the reserve truck.
The reserve truck is used anytime one of the
Pumpers are down for Maintenance
Cost with Equipment -$1,327,062
Funded through Capital Project Sales Tax 5
49-52 month (4.5 years) lead time
ATTACHMENT #3Ai Page 6 of 11
Pierce 100’
Platform
2008 Platform
100’ Rear Mount Platform
Quint -300 Gallon tank
Housed at Station 3 for Industrial park
response and Apartments
Cost with Equipment -$2,198,807
Funded through Capital Project Sales Tax 5
45-48 month (4 years) lead time
ATTACHMENT #3Ai Page 7 of 11
Old Replacement Arrival
•2029
•2030
•2029
ATTACHMENT #3Ai Page 8 of 11
Funding Timeline
•Voters approved $5,970,000 for replacement of 2 ladder trucks, one
engine, and one support truck
•CPST 5 will begin collecting in 2026
•North Augusta will begin receiving disbursements in 2027
•Contract can be signed in 2025
•Prepayment in July 2027 will yield a savings of $109,209 on the 107’
Aerial
•Total cost to be paid with no prepayment discounts is $5,478,034
ATTACHMENT #3Ai Page 9 of 11
Advantages to Paying Early (Prepayment Discounts)
Requires council action to determine early payment or wait until arrival
to pay
If Paid on date of Contract 2025 If paid in full 2 years from Contract Date
107' Aerial Stick1,952,165$ (216,871.00)$ 1,735,294$ 107' Aerial Stick1,952,165$ (109,209.00)$ 1,842,956$
Pumper1,327,062$ (144,370.00)$ 1,182,692$ Pumper1,327,062$ (78,521.00)$ 1,248,541$
Platform2,198,807$ (250,797.00)$ 1,948,010$ Platform2,198,807$ (126,266.00)$ 2,072,541$
If Paying at Contract Date 4,865,996$ If Paying at Contract Date 5,164,038$
If paid in full 1 year from Contract Date Paid upon Receipt of Truck
107' Aerial Stick1,952,165$ (167,640.00)$ 1,784,525$ 107' Aerial Stick1,952,165$ -$ 1,952,165$
Pumper1,327,062$ (114,090.00)$ 1,212,972$ Pumper1,327,062$ -$ 1,327,062$
Platform2,198,807$ (193,852.00)$ 2,004,955$ Platform2,198,807$ -$ 2,198,807$
If Paying at Contract Date 5,002,452$ If Paying at Contract Date 5,478,034$
Purchase
with Loose
Equipment
Early Payment
2 years after
contract
Purchase
with Loose
Equipment No Discount
Purchase
with Loose
Equipment
Early Payment
at Contract
Purchase
with Loose
Equipment
Early Payment
1 year after
contract
ATTACHMENT #3Ai Page 10 of 11
Questions?
Public Safety Mission: To Provide Exemplary Police and
Fire Services to Its Citizens
ATTACHMENT #3Ai Page 11 of 11
City of North Augusta
Hurricane Helene
Recovery Update
12 May 2025
ATTACHMENT #3Aii Page 1 of 7
Actions since last update
•Partial removal of debris from the soccer complex (100% complete)
•Grinder operating at Country Club Property
•Backhaul operations to final destination sites –ongoing
•Wastewater line easements clearing by city crews
•Contractor continued work on stormwater detention pond clearing
•SCDOT sites continuing with grinding and backhauling
ATTACHMENT #3Aii Page 2 of 7
Actions planned
•Cleanup of mixed SCDOT/City road neighborhoods
•Grinding operations and backhaul from Country Club property and E. Buena
Vista sites
•Contract for fencing repair around stormwater ponds and lift stations
•Request for proposals to be published this week
•Demolition of Maude Edenfield Park structure
•Demolition slated to start o/a 17 May 2025
•Close out all FEMA-reimbursable work by 1 July 2025
ATTACHMENT #3Aii Page 3 of 7
Limited Yard Waste Operations
•Effective immediately, yard waste operations will resume for Yard Waste carts
and up to 4 bags of yard waste per week –no loose yard waste
•Full yard waste service not likely until after Masters Tournament
ATTACHMENT #3Aii Page 4 of 7
Full Yard Waste Operations
•Effective 2 June, 2025 City of North Augusta will be moving back to standard
yard debris pickup
•Bags encouraged, but not required
ATTACHMENT #3Aii Page 5 of 7
•Enable power restoration to 100% of our citizens
•Road hazards fully identified and removed
•Road debris cleared, all roads to pre-Hurricane status
•Recreational Facilities & City Parks opened to the extent possible
•Plan to repair city facilities presented to Council
•City of North Augusta has the highest level of local government insurance claims in the SC
•Greeneway passable from end to end
Operation End State:ATTACHMENT #3Aii Page 6 of 7
Questions?
ATTACHMENT #3Aii Page 7 of 7
City of North Augusta
Utility Billing System Transition Update
12 May 2025
ATTACHMENT #3Aiii Page 1 of 9
•Utility billing late fees have been suspended as have cut-offs until we have 100% accuracy on billing
•Large numbers of utility bills for 2/25 and 3/10 had errors
•Utility bills will be late for the 3/25, 4/10, and 4/25 cycles, but will be accurate
•Finance department has a new centralized customer service line: 803-442-5717
•Published 3 business day response, currently responding within 1 business day
Utility Billing UpdateATTACHMENT #3Aiii Page 2 of 9
System Launch & Billing Timeline
•January 1, 2025 –System officially launched
•January 10, 2025 –Bills sent on time and correct (Billed & Printed via CSI)
•January 25, 2025 –Bills sent on time and correct (Billed & Printed via CSI)
•February 10, 2025 –Bills sent on time and correct (Billed & Printed via CSI)
•February 25, 2025 –Bills mailed March 19; correct charges, but incorrect balance fields
(Billed via CSI, Printed via GovSense)
•March 10, 2025 –Bills mailed March 26; correct charges, but incorrect balance fields
(Billed via CSI, Printed via GovSense)
2025 ActionsATTACHMENT #3Aiii Page 3 of 9
City Administrator bumped Hurricane Response as #1 priority to utility billing as new #1
City administrator guidance: late bills are preferable to inaccurate bills. No billing until internal audits verify billing
information
Late Fees and Water Cut-Offs Suspended
•Last Shut-Off: December 17, 2024
•Last Late Fee: February 6, 2025
Every Utility Account Under Review
•1,100 accounts actively corrected
Steps Taken:
•All known incorrect/missing payments reconciled
•Credit rollovers from 2024 now reflected in current balances
•Auto-draft status now clearly printed on bills
•Final transition away from dual systems underway
•Meter readings verified and imported directly into the new system
City Response & Corrective ActionsATTACHMENT #3Aiii Page 4 of 9
Billing Schedule:
•Cycle 1 (4/25/25) and Cycle 2 (5/10/25) bills will be delayed but accurate
•No late fees or shut-offs will be applied until further notice
Customer Communication:
•Enhanced transparency and updates via website, social media, and bill inserts
•Dedicated staff assigned to resolve individual billing issues promptly
System Stability & Training:
•Continued vendor support and internal training to ensure long-term success
•Evaluation of contract and vendor performance underway
What’s NextATTACHMENT #3Aiii Page 5 of 9
What’s NextATTACHMENT #3Aiii Page 6 of 9
•Customer bills paid online from April 9 –April 14 were received by Clover but not transmitted to
North Augusta
•City working to get those payments moved to our system
•Payments made online on those dates will not be reflected in customers water bill yet
•Customers will not be penalized with late fees or water cutoffs
•Meeting with FISERV/CLOVER leadership 14 May
Clover online paymentsATTACHMENT #3Aiii Page 7 of 9
•Utility billing late fees have been suspended as have cut-offs until we have 100% accuracy on billing
•Large numbers of utility bills for 2/25 and 3/10 had errors
•Utility bills will be delayed for the 3/25, 4/10, and 4/25 cycles, but will be accurate
•Finance department has a new centralized customer service line: 803-442-5717
Bottom Line for CitizensATTACHMENT #3Aiii Page 8 of 9
Questions?
ATTACHMENT #3Aiii Page 9 of 9